Privacy Policy

1. Introduction

NoovaCore, Inc. ("NoovaCore," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform and services (collectively, the "Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services immediately.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

2.1 Information You Provide

• Account registration data: name, email address, password, company name, phone number
• Billing and payment information (processed securely via our payment processors)
• Communications you send us, including support requests and feedback
• Content you create, upload, or share within the platform (contacts, campaigns, automations, etc.)
• Profile information and preferences you configure within the platform

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visit, time spent on pages
• Device information: hardware model, operating system, unique device identifiers
• Usage data: features accessed, actions performed, and workflow patterns within the platform
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Information from social media platforms if you connect them to our Services
• Data from integrated tools (Google, Meta, etc.) you authorize via OAuth
• Payment verification data from payment processors

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process transactions and send related billing information
• Send administrative information such as updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send marketing and promotional communications (you may opt out at any time)
• Monitor and analyze usage and trends to improve your experience
• Detect and prevent fraudulent activity, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Personalize and improve the Services based on your preferences and behavior

4. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who help us operate the Services (e.g., hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 Business Transfers

If NoovaCore is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders, government requests).

4.4 Protection of Rights

We may disclose information when we believe disclosure is necessary to protect the rights, property, or safety of NoovaCore, our users, or others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. If you close your account, we will retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, resolving disputes). We will delete or anonymize your data within 90 days of account closure, unless legal obligations require otherwise.

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Access controls and authentication requirements for platform access
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you assume some risk when sharing information online.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your activity on our Services. Cookies help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze platform usage and performance
• Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Services. We do not respond to "Do Not Track" browser signals at this time.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing of your data for direct marketing purposes
• Withdrawal of consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at privacy@noovacore.com. We will respond within 30 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.

10. International Data Transfers

NoovaCore operates in the United States and may transfer your information to countries other than your own. These countries may have data protection laws different from those in your country. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or a prominent notice within the Services. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: